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PHONE: +359 243 71 640

Ally2Shop Online Trade Import & Export
100 Sofroniy Vrachanski Street
Office No 1 and 2, 1233, Sofia, Bulgaria

Company Number (Bulstat): 206490755
VAT Number: BG206490755


Mon-Sat 10 am-5 pm / Sofia Time

Return and Refunds


As per the consumer rights regulations, you are obliged to inform as soon as you wish to return a product you purchased. You have the right to no-fault returns of goods bought online as long as you inform us within 7 days of purchase.

Unlike buying in-store, you have a legal right to send goods back even if they are not faulty. You have 30 days to return any goods (return of faulty goods for a full refund) if the goods are faulty, you are entitled to a full refund provided you haven’t “accepted them”. This means that you have had time to inspect the goods and reject them. You must still inform us as soon as possible (this is no later than 7 days after receiving the goods).

We will ask you to return the goods to the given customer service address at your own cost. We suggest that you do this with a reputable courier in order to ensure this can be traced and will be delivered to the address on time and safely.

Once the product is received, we will investigate the product and issue a full refund. Postage / shipping payment may be deducted from the total refund if the product is not faulty but the customer simply changed their mind. A full refund otherwise will be issued upon receipt of the product if the product was faulty.

Customers will be able to exchange the products as soon as they return the unwanted units back to the given return address.

Beauty*, toiletries*, cosmetics*, Perfumes*, Hair care accessories*, personalised items and any products with a seal where the seal is broken will not be accepted as returns. These products can only be returned in accordance with your statutory rights (for example, if they are not fit for purpose or not as described – these reasons must be clarified to us in writing and confirmed by our team before a return is accepted). If we feel that your statutory rights are being abused to return an item bought by mistake, will have the right to refuse to refund the full amount you paid to purchase. Up to 35% of the cost of your item can be deducted due to devaluation of the product you are returning. This will also be applicable if the product returned is not in the original condition to re-sell and has the right to deduct 35% of the full amount paid for the product to compensate for the loss.

*Please note that these products can only be returned under our policy if they are unopened and have the security seal intact.

When will I receive my refund?

We aim to investigate and issue a refund no longer than 2 days after receiving the return and the full amount would be returned to your original payment method within 5 working days.

The card I made the payment is expired, how do I receive my refund?

Your card number usually stays the same but in case if this is different you may ask our team to assist you further. We can do a bank transfer or send this amount via PayPal. You may also ask for a gift voucher to use this amount on our website.

What should I do if the product I purchased has a quality issue?

Please contact us for further assistance.

Do you have prepaid labels to send the product I ordered?

We do not have any prepaid labels to return this unit. The reason is that some of our products may be dispatched directly from our suppliers or manufacturers which makes it difficult to track the size and total weight of the parcel. If you find it difficult to book a return yourself and post this, please let us know and we can do this for you and deduct the cost of doing this when we issue a refund.

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